Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured ($20 million public & professional liability insurance). We have a very simple motto: if we break it, we fix it…FAST! We don’t believe our clients should have to wait for insurance companies to assess damage to property, instead we will have qualified tradesman make the repairs immediately.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a team or one man show? (we are a team!). Do you have public & professional liability insurance? (yes, $20 million). Do you offer free quotes? (yes!). Do you clean up after yourselves? (always!). And we only do work that is legal with council permission!

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have extensive experience in the tree industry and we pride ourselves on providing an expert and friendly service, with an emphasis on safety for the public, your property and a safe work environment for staff. We are also one of few tree companies in Brisbane that have a certified tree Aborist.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We are a team, not a one man show!  We use the best tree equipment to get the job done quickly and easily (you save money!)  We are fully insured- $20 million public & professional liability insurance.  We are also one of few tree companies in Brisbane that have Certified Tree Aborist on board.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Location of the property and the type of work required (is it complete tree removal, just pruning or lopping, stump grinding or an inspection that requires an Arborist Report). We also need to know how many trees we would need to look at and also about access to the property.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a 10% discount off the quoted price to Queensland Seniors Cardholders in general. All quotes are free for every service.

Question 7

What makes your pricing competitive?

Accepted Answer

All our jobs are completed efficiently and meet professional standards. The equipment our fully qualified staff use are all brand new and help us completely remove any tree or stump safely. This makes our affordable prices competitive.

Question 8

How do you normally charge for your service?

Accepted Answer

The cost of tree lopping is dependent on the size of the tree and the nature of its branch growth which determines how complex the job will be. We will generally do a site visit first or we can do competitive hourly rates on request.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

North Brisbane Trees are experts in the art of tree removal and we specialise in large, dangerous and confined space tree removals. We can even remove trees entangled in power lines. If you need someone to remove a tree from your yard, garden or property in Brisbane.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

North Brisbane Trees Director Craig Bauer is a Cert 5 Qualified Arborist (Dip Arb) and is also International Society of Arboriculture (ISA) Tree Risk Assessment Qualified (TRAQ). He is qualified to carry out assessments in relation to independent Arborist Reports.

North Brisbane Trees

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