Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

My business is fully insured and I Guarantee all my work, I want my clients to be happy with the service I Provide.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Working For myself has always been a goal of mine. The right opportunity came about and I have not looked back.

Question 3

What do you like most about your job?

Accepted Answer

I love meeting new people, I enjoy the Challenges of running my own business. I really appreciate my Clients and the Satisfaction and Enjoyment I get out of My Clients Happiness once I Complete a Job.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

When Are You Available? How Much The Job Will Cost? Are You Willing To Go Upstairs? Will You Help Me To Move Some Furniture?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most Of My Clients Prefer A Quote Estimate Over The Phone As They Like To Know There Budget Requirements Before They Commit To The Job.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Because I work for A Franchise , The Express Business Franchising Group Is World Known And Highly Regarded In The Servicing Industry.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

For Piece Of Mind knowing that your carpets will be cleaned through Hot Water Extraction, removing all the dust,dirt , Allergens , Sand plus everything else that might fall into your Carpet. My technique removes everything plus most stains from your carpet pile, leaving your carpets looking fresh.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size And Number Of Rooms The Condition Of The Carpet Are There Stairs Involved One Or Two Side Cushions For Lounges

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The Size Of The Rooms The Condition Of The Carpet If Furnished Or Unfurnished If Vacuuming Is Or Is Not Required

Question 10

What makes your pricing competitive?

Accepted Answer

I go out of my way to meet my customers pricing needs based on how long it will take me to do the job x what actually the job is they require me to do.

Question 11

How do you normally charge for your service?

Accepted Answer

Without seeing the job in real time, I try to give a rough estimate over the phone. Once I enter my clients home I first inspect the carpets needed for cleaning, then I discuss the price of the job, If my client is happy for me to proceed I carryout the work that is asked of me.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Every job is different depending on my clients needs. It doesn't matter the size of the job, the attention to detail is always the same. All my clients are treated as one and I look forward to there services they provide me.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I'm have completed all my training requirements through the Express Business Group Franchising. I have over 4 years experience cleaning carpets , my customer service skills are of a high standard and I don't leave a job until all my Clients are happy with my services.

Express Carpet Cleaning South Penrith

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